Think you know how long you'll wait? Research says think again.

Дата публикации: 25-09-2026 12:00:03

From coffee shops to customer service call centers, most people believe they have a good sense of how long a service will take. But new research from the University of Florida Warrington College of Business shows that customers often underestimate how much service times can vary, a behavioral bias with important implications for service systems and customers alike.

Схожие новости

#	Наименование новости	Тональность	Информативность	Дата публикации
1	Social media may make investors feel more confident than they should be	0	6.88	28-09-2026
2	Study challenges assumption that women have more emotional intelligence than men	0	5.53	24-09-2026
3	Study examines risks companies face when relying too heavily on AI systems	0	8.82	28-09-2026
4	Americans reveal the places they’re sick of seeing pets: survey	0	8.54	11-09-2026
5	Lactose-intolerant consumers pay more for lactose-free ice cream in study	0	11.48	24-09-2026
6	Why higher prices can be a double-edged sword for digital services	0	7.33	28-09-2026
7	Waiting at a red light? It may not know you're there	0	8.74	27-09-2026
8	AI assistants now read online stores more than twice as often as Google. Most retailers can't see it	0	5.82	28-09-2026
9	Solo una de cada cinco personas que se hace un tratamiento estético se considera bien informada	0	5.91	04-09-2026
10	Better outcomes begin when payment firms understand customers’ needs	0	6.36	01-01-1970

Классификация: Наука. Схожих патентов: 0. Схожих новостей: 10. Тональность: 0. Информативность: 6.35. Источник: phys.org.